Privacy Policy
At The Graphite Brush, we value your privacy. This Privacy Policy describes the type of information we collect, how it is used and how it is safeguarded in adherence to the European Union General Data Protection Regulation 2016/679.
The Graphite Brush has created this Privacy Policy in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering, use and dissemination practices solely for the website (“Site”) located at https://graphitebrush.com (the “Website”). By using or accessing the Site, you agree to the terms of this Privacy Policy.
General Data Protection Regulation (GDPR) Privacy Rights:
Data Controller
Trade Development LTD
Sofia,1301, Pozitano street 8
order@graphitebrush.com
Purpose of Processing and Legal Basis for Processing Personal Information
We collect and process your personal information only with your consent and as necessary to fulfill orders when you purchase products and as necessary for our legitimate interests in providing you with our products and services, enhancing our web services, conducting analytics, and delivering relevant advertising.
Your Rights Regarding Personal Information
The GDPR requires that we inform our users about certain specific rights:
the right to object, for legitimate purposes, to the processing of personal data;
the right to request copies of your personal data held by us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible);
the right to request that we delete or block your personal data without undue delay; and
the right to lodge a complaint with a supervisory authority.
Withdrawing Consent
If you wish to withdraw your consent to process your personal information, please contact
order@graphitebrush.com
Please note that if you withdraw consent, we may not be able to provide or continue to provide certain services or marketing communications to you.
Objection and Requests for Copies
If you wish to object, for legitimate purposes, to the processing of personal data as provided under applicable law, or to request copies of your personal data held by us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible), please contact us order@graphitebrush.com
Requests for Deletion
If you wish to request that we delete your personal data, please contact us order@graphitebrush.com
We will promptly send you a response to ensure that the request was not made in error. We will respond to your request to delete your information within one month of receipt of your verification.
Lodging Complaints
You have the right to lodge a complaint about our data collection and processing actions with the supervisory authority in your country.
Personally Identifiable Information and Non-Personally Identifiable Information:
In order to utilize some of our services on the Site, you may choose to upload, or we may ask you to provide us with certain Personally Identifiable Information (“PII”) that can be used to contact or identify you. Personally Identifiable Information may include:
Contact information including name, mailing address, phone number and e-mail address
Purchase information including credit card number, billing and/or shipping information
We collect PII from you when you choose to participate in our offers and programs or when you otherwise provide information directly to us, including when you register with us, purchase products, review products, participate in our interactive features (forms, competitions, lotteries, etc.) or otherwise interact with us on the Site.
In addition, we may also collect non-personally identifiable information (“Non-PII”), such as IP addresses (which identify your device), pages viewed, computer type, screen resolution, operating system version, Internet browser type and version, information collected through cookies, pixel tags, web beacons, and other technologies, and other data. Because Non-PII does not personally identify you, we may collect, use and disclose Non-PII for any purpose.
Use of Personally Identifiable Information:
We use PII to process and fulfill any orders that you have placed, contact you about our products and services and allow you to use, communicate and interact with others on our Site, including our product review system. This may include sharing information with third parties such as website hosting, data analysis, payment processing, order fulfillment, information technology services, customer service, e-mail delivery services, and/or credit card processing. These third parties may have access to PII as necessary to perform their functions, but may not use it for other purposes. We will never sell your PII to any third party not affiliated with The Graphite Brush without your consent except in connection with the sale or merger of The Graphite Brush or the division responsible for such services.
We may disclose PII as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Transfer of Data Outside of the European Union or the European Economic Area
Your PII and non-PII (collectively “Personal Information”) are not transferred outside of the European Union or the European Economic Area.
Email and Telephone Communications:
If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also contact you from time to time via telephone regarding customer service inquiries pertaining to your orders.
Cookies:
“Cookies” are pieces of information that may be placed on your computer by a website for the purpose of facilitating and enhancing your communication and interaction with that website. We may use cookies to customize your visit to the Site and for other purposes to make your visit more convenient or to enable us to enhance our service. For example, cookies allow us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location, or demographic information. Cookies also allow us to keep track of items you add to your shopping cart. Many websites use cookies for these purposes.
There are several types of cookies,
Strictly Necessary Cookies: These are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site.
Analytical/Performance Cookies: These allow us to recognize and count the number of users of our Site and see how such users navigate through our Site. This helps to improve how our Site works, for example, by ensuring that users can find what they are looking for easily.
Functionality Cookies: These improve the functional performance of our Site and make it easier for you to use. For example, such cookies are used to remember that you have previously visited the Site and asked to remain logged in to it
Targeting Cookies: These record your visit to our Site, the pages you have visited and the links you have followed. We will then use this information to make advertising displayed on it more relevant to your interests.
You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Website, but it may interfere with some of its functionality. We do not use cookies to retrieve personal information from your computer for purposes that are unrelated to the Site or your interaction with the Site.
You can manage cookies by activating the setting on your Internet browser that allows you to refuse the setting of all or some cookies.
Please note, if you do turn cookies off, this will limit the service that we are able to provide to you and may affect your user experience.
We may, from time to time, update our cookies policy. Any such changes will be posted on this page.
Site Analytics:
We may work with third-party service providers who use the technologies described in this section to conduct website analytics to help us track and understand how visitors use our Site.
Social Network and Interactive Tools:
Certain features on our Site may give you an opportunity to interact with us and others. These may include blogs, message boards, messaging functionality and creating community profiles. When you use these features, you should be aware that any information you submit, including your name, location and e-mail address, may be publicly available to others. We are not responsible for any information you choose to submit through these interactive features and we strongly discourage you from disclosing any sensitive PII (such as health or credit card information) through these features. If you use these features, your personal information may remain on the Site even after you cease use of the Site.
Security:
The security of your Personal Information is very important to us. The data file containing your Personal Information is confidential and adequately protected against use by outside parties (firewalls and other technical measures). The data file can be accessed only by persons whose tasks require the processing of personal data in the file and who are subject to adequate confidentiality obligations. Use of the data file is protected by personal user names and passwords. The data file is stored only electronically and occasional hard copies are promptly destroyed.
However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and The Graphite Brush, or information stored on the Site or our servers, will be free from unauthorized access by third parties such as hackers and your use of the Website demonstrates your assumption of this risk. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. Only those employees who need access to your information in order to perform their duties are authorized to have access to your Personal Information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the Contact section below.
Storing and destroying of the data
The data file containing your Personal Information is kept for the duration of the customer relationship. However, the data regarding orders, invoicing and payment is securely maintained for accounting purposes. Unnecessary data is destroyed in compliance with applicable law.
Communications with The Graphite Brush
By providing your email address to The Graphite Brush, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested or to send information about our products or services. If you receive an unwanted email from us, you can simply reply and ask not to receive future emails. We also give you the option to completely remove your Personal Information from our list of active users. All unsubscribe or opt-out requests should be sent to us at order@graphitebrush.com and we will process your request within a reasonable time after receipt. For questions or concerns relating to privacy, we can be contacted at: order@graphitebrush.com
Changes to Policy:
We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time by posting the updated policy here. Your continued use of the Site following the posting of any changes to this policy means you accept such changes. If you are concerned about potential changes in our Privacy Policy, you should check for updated version each time you use the Site. You are also advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
This Privacy Policy was last updated on January 6, 2024.
Terms of Use
The Graphite Brush (“Site”) provides the content and services available on the Site (https://graphitebrush.com)
to you, subject to the following terms and conditions (“Terms and Conditions”).
Throughout the site, the terms “we”, “us” and “our” refer to
The Graphite Brush
By visiting our site and/ or purchasing something from us, (https://graphitebrush.com)
, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
PURPOSE OF THE SITE
This site is created and maintained by The Graphite Brush. The Site is built to work efficiently as a business to customer communication platform, online sales platform for brand products as well as information source for all product and company related information.
LANGUAGE
The language of the Terms and Conditions is English.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click here
PRODUCTS AND SERVICES FOR PERSONAL USE
The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the services or samples thereof, you receive from us. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). The Graphite Brush reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We attempt to be as accurate as possible when describing our products on the Site. However, The Graphite Brush cannot guarantee that at any given moment data and information posted on the Site contain the most recent update.
We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk.
We reserve the right to modify the content of this Site at any time, but we have no obligation to update any information on our Site. It is your responsibility to monitor changes to our Site.
The Graphite Brush cannot guarantee problem-free, uninterrupted, and secure access to the Site.
PLACING ORDER
By using the website and/or placing an order on the Site you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the terms and conditions before you place an order. Orders can only be placed by persons that are 18 years or older.
ORDER CONFIRMATION
After submitting your order, we will send you an order confirmation email with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order.
ACCEPTANCE AND SHIPPING CONFIRMATION
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation email will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. If a product is unavailable, we will contact you by email, as soon as practicable. If we have already received payment for an unavailable product, we will refund you the amount of the purchase price.
SHIPPING AND RETURN
Please read more about shipping and return from here.
PAYMENT TYPES
You can use any of the payment types listed below to pay for your order. You will be offered to choose a payment method at checkout.
Visa
Mastercard
Paypal
To protect transactions from fraud, all credit and debit card holders are subject to validation and authorization by both us and the card issuer.
Card payments are made through a secure SSL-encrypted payment form from which the data is forwarded encrypted to the credit company. None of the card information is stored in the system. When paid with online bank credentials the customer is directed to Bulgarian online banking payment services where the transactions are registered in each bank’s own payment system.
PAYMENTS WITH GIFT CARDS AND DISCOUNT CODES
If you would like to use a gift card to pay for your order or you have a discount code, please enter your code at the checkout.
If you have any questions, please direct all inquiries order@graphitebrush.com
INTELLECTUAL PROPERTY
All information and content available on the Site, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the “Content”) is the property of The Graphite Brush, our affiliates, partners or licensors, you are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included with all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from The Graphite Brush. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press enquiries, please contact order@graphitebrush.com
PRICING POLICY
Prices on https://graphitebrush.com checkout are all in EUR and BGN, however you can choose to display prices in local currency throughout your visit on the site. Although we try to always keep our website pricing current, we cannot guarantee that the prices displayed are the prices applicable to the products at the time of purchase. If we receive an online order for merchandise with a price that differs from the price displayed on the website, we will notify you by email and provide you with the opportunity to cancel your order. If we fail to contact you regarding the price discrepancy, your order will automatically be considered cancelled and you will receive a full refund of any payments made for the specific order.
All prices shown on our website include a 20% tax. If ordering to countries outside the EU, taxes will automatically be removed at checkout. There may be additional duties and taxes applied upon receipt of your shipment. These duties and taxes shall be paid by the recipient. The Graphite Brush is not required to inform customers of such additional costs and is not required to refund such costs to the customer.
USER RESPONSIBILITIES
When accessing or using the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, you shall be liable for all losses and damages caused to The Graphite Brush, our affiliates, partners or licensors for any negligent or willful violation of these Terms and Conditions.
THIRD PARTY LINKS
Third-party links on this site may direct you to third-party websites that are not affiliated with us. Linking to or from any third-party website is at your own risk. We are not responsible for examining or evaluating the content or accuracy of information contained within these third-party websites and we do not warrant and shall not be responsible or liable for any actions, content, products or services related to third-party materials or websites.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
LIMITATION OF LIABILITY
THIS SITE AND ITS CONTENTS ARE PRESENTED “AS IS.” WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE, THE SITE’S CONTENTS OR SERVICES OR THE SITE TERMS AND CONDITIONS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.
WE ARE NOT RESPONSIBLE OR LIABLE IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-WEBSITE LINKS ON THE SITE; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES (f) ANY INACCURACIES OR OMISSIONS IN CONTENT OR (g) EVENTS BEYOND OUR REASONABLE CONTROL.
IN NO EVENT WILL The Graphite Brush BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE OR YOUR USE THEREFOF (OR INABILITY TO USE THE SITE) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABLITY FOR SUCH CLAIMS EXCEED ONE HUNDRED 100 euros
INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Graphite Brush and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any damages or costs, claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents incorporated by reference, or your violation of any law or the rights of a third-party.
GOVERNING LAW
These terms and conditions are governed by the laws of Bulgaria (excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG))). Any disputes pertaining to these terms and conditions will be exclusively referred to the District Court of Sofia, as the court of first instance.
CONSENT TO RECEIVE NOTICES VIA EMAIL
By accepting these Terms and Conditions you consent to receive notifications, agreements, order updates and other communications (collectively, “notifications”) from us electronically via e-mail or by postal services. You agree that any notifications sent to you via e-mail or postal services comply with rules and regulations applicable to such communication in writing. If you do not agree to receive notifications from this Site, please discontinue the use of the website and its services as The Graphite Brush cannot provide full service to users that cannot receive notifications from the Site.
Please note that notifications mentioned in this section are not related to any elective marketing information that you may consent to receive electively throughout the Site.
GENERAL
The Graphite Brush reserves the right to revise these Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves informed of all updates. Please note that the Terms and Conditions applicable to your order are the Terms and Conditions in effect at the time an order is placed and not a subsequent, updated version. You agree that these Terms and Conditions represent the current and complete agreement between you and The Graphite Brush, regarding your use of this Site and any of its contents.
VIOLATION OF RULES
The Graphite Brush reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the Site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
FORCE MAJEURE
The Graphite Brush shall not be liable for any delays, failures to fulfil orders or any other failures that occurred due to circumstances and obstacles that are beyond our reasonable control, which include but are not limited to strikes, governmental actions, wars or national emergencies, terrorism threats or acts of terrorism, environmental or climatic anomalies, failure of performance by a third party, internet connection issues as well as hardware and software malfunctions. In the event that any such force majeure occurs we will attempt to eliminate any actual or potential delays in the shortest time possible.
ENVIRONMENTAL MANAGEMENT PLAN
We, The Graphite Brush, want to be recognized as a sustainable company and therefore we take responsibility for not only our economic performance but also environmental and social performance. Read more here.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions such as contest entries (or voluntarily submit other material not requested by us including, but not limited to creative ideas, suggestions, proposals or plans, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
You agree that your comments shall not violate the rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or any other third-party as to the origin of any comments. You are solely responsible for the content and accuracy of any of your comments. We shall not be responsible or liable for any any comments posted by you or any other third-party.
COMPANY INFORMATION
Trade Development LTD
Bulgaria, Sofia 1301, Pozitano Street 8
order@graphitebrush.com
VERSION OF THE TERMS AND CONDITIONS
If there is any conflict, ambiguity, or discrepancy between the English version of the Terms and Conditions and a version of the Terms and Conditions written in another language, this version shall always prevail. The English version of the Terms and Conditions were last updated in January 2024.