SHIPPING & RETURNS

SHIPPING & RETURNS

SHIPPING

DELIVERY ZONES

We deliver to the following countries:

EU: DPD shipping

DELIVERY TIME

Delivery time is between 5 to 7 business days but we aim to dispatch all orders within 24 hours during weekdays but may take up to 6-9 business days during peak seasons. The delivery times do account for possible delays caused by payment authorization, strikes by local post offices or import companies or delays resulting from  international customs issues, or any additional duties or taxes your country may require. No returns or refunds will be issued due to customs delays, holds or duty fees beyond our control.

Some delivery services require a signature on delivery. If you are unable to sign for the goods, you will need to arrange redelivery with the carrier or collect the goods yourself. If you fail to do so within the timeframe required by the carrier  (usually 7 days), the goods will be returned to us and you will be responsible for all charges incurred for redelivery of the goods.

TAXES AND OTHER DUTIES

There may be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient. The Beauty Naturals is not required to inform customers of such additional costs and is not required to refund such costs to customer.

RETURNS

Returns must be  made within 14 days after delivery of your shipment. No refunds or exchanges will be offered after the expiration of this 14 day period.  

To be eligible for a return, your item must be unopened and unused and in the same condition that you received it. It must also be in the original packaging. The only exception to this requirement pertains to damaged or defective items.

We cannot process a return for products purchased through a retail partner. Refunds are available only for purchases made through    https://graphitebrush.com

Please note that customer covers shipping charges, customs fees, and taxes (these are not eligible for refund). We will usually refund your order within 3 days within receipt of the returned goods to  our warehouse but please allow up to 30 for the processing a refund as transfers between payment systems might take a longer time.

Please send us an email order@graphitebrush.com with a completed return form. Download the document from HERE.

To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your returned is received and inspected, we will send you an email to confirm  that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment..

When you return a product/s, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

RETURN OF DAMAGED PRODUCTS

If you received products that were damaged during the delivery, please immediately contact  order@graphitebrush.com

MORE QUESTIONS?

If you have any questions regarding shipping or returns, please contact customer service at order@graphitebrush.com